Spell n Sprout Support

Questions about spelling lists, Family access, or a purchase? We're happy to help.

Email support

Please include the app version, device model, and a short description of the issue if available. Do not send children's sensitive information or payment card details.

Frequently asked questions

How do I restore a purchase?

Open the app's parent area and use its Restore Purchases option. Make sure you're using the Apple Account that originally made the purchase. If access does not return, email us.

How do I cancel an annual subscription?

Open your iPhone or iPad Settings, tap your name, then Subscriptions, and select Spell n Sprout if listed. Apple manages subscription cancellation and billing.

How do I request a refund?

Apple handles App Store refunds. Visit reportaproblem.apple.com.

Where are spelling lists saved?

Lists and practice progress are stored on your device. They are not synced through a Tensor Labs account, so consider your device's backup settings before changing or replacing devices.

Can I contact you about privacy?

Yes. Email spellnsprout@tensorlabs.us with “Privacy” in the subject line. See our Privacy Policy.